FAQ

/FAQ

Getting started is simple. It’s 3 simple steps:

  1. Create your Chipmunk Tel account. Click here to go the Sign Up page.
  2. Go to the Products page and purchase the Chipmunk Tel Start Up Package.
  3. The device will be shipped directly to you. When it arrives, simply plug it in. Connect it to your internet and phone and you are ready to start making and receiving calls.

 

 

Yes, you most certainly can. Chipmunk Tel uses Bluetooth technology* to connect to your mobile phone. You can place calls and answer calls using your standard home cordless and corded phones connected to your mobile phone. It’s like having a 2nd phone line at home. Once your mobile phone and your Chipmunk Tel box have been set-up, when your mobile phone is in ‘Bluetooth range,” it will connect to your mobile phone automatically.

Left your cell in the bedroom? No problem. When someone calls your cell, answer the call on your home phone. Very cool!

Making Calls:

  • Make calls with the regular telephones connected to Chipmunk Tel.
  • Dial **8 and the destination phone number to route the call to your mobile phone’s service.
  • When a call is being made using Bluetooth, you will hear three short beeps, confirming the call is being made via the service on your mobile phone.

Receiving Calls:

  • Incoming calls to your mobile phone number will ring all your home telephones connected to Bluetooth.
  • Enjoy the convenience and comfort of your home handsets while using your mobile phone service plan.

 

* may require a Chipmunk Tel Bluetooth USB adapter.

Here are photos of some of our products:

From time to time, you may need to update the software on your ChipmunkTel box or ChimpunkTel Desk Phone. This is simple to do.

For ChimpunkTel Boxes:
Pick up your phone and press the star key (*) 3 times, ***.

You will hear the Auto Attendant list the options. Press 6 for software update. If it is available, the Attendant will let you know. Press 1 to start the update. Then hang up.

That’s it. Your ChipmunkTel box will start the software update. It takes about 3 minutes to complete.

For ChimpunkTel Desk Phones:
Press the “Home” key. Scroll to “Settings” and press the Enter (check-mark key). Look at the sub-menu on the phone for “FW Update,” and press that key. If an update is available, it will let you know. Press the “Confirm” key to start the update process. It takes about 3 minutes to complete.

  • Start Zoiper Softphone
  • Click on Config icon on the Zoiper screen
  • Click on the ” + ” icon to add an account
  • Select SIP. This guide was made using a SIP account.
  • Fill in the fields with your SIP account information
    • Account: ChipmunkTel or choose another name for your account.
    • Domain or Host: toronto4.voip.ms (your Account Rep will provide this)
    • Username: 100000 (your Account Rep will provide this)
    • Password: ********* (your Account Rep will provide this)

250px-ZiOs_basic_1250px-ZiOs_basic_2250px-ZiOs_basic_3250px-ZiOs_basic_4250px-ZiOs_basic_5

Audio Codec Configuration

  • Go to “Audio Codecs” section
  • Unselect all the codecs, leaving only GSM and u-law selected.

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Configuring ZoIPer to start with the phone

  • Under the SIP account’s settings on ZoiPer, please go to “Network Settings”
  • Then, activate “Enable on Start”

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Registering the account

  • Now that you have configured your ChipmunkTel account (or sub account) in ZoiPer, go to the top of the Account’s setting screen and click on “Register”
  • If everything is correct, you should see a message that says “Registration Status: OK”

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Configuring ZoiPer to keep running all the time

Some customers mention that ZoiPer loses registration, this is because iOS closes the internet connection and the app after some time without use. You can configure ZoiPer to force to keep alive the Wi-Fi connection and keep running the app in the background. To achieve that follow the following steps:

  • Open ZoiPer and go to Settings then select “Incoming calls”
  • Once there enable both options

250px-ZiOs_keep_awake_1250px-ZiOs_keep_awake_2

 

 

[faq shortlink: http://www.chipmunktel.com/?p=12259]

Importing your CDR to Excel can be useful if you want to do additional analysis such as sorting or sub-totaling a group of calls. Here is a very simple method to do this.

Step 1: Open an untitled worksheet in Excel
Step 2: Go to “Data/Get External Data/From Web (PC verion)
Step 3: This will open a mini web browser in Excel. Copy and paste the Chipmunk Tel Portal URL into the address bar, http://portal.chipmunktel.com/interface/login.php
Step 4: Login to your account
Step 5: Click on the My CDR menu. Use the Calendar icons to select a date range for the report.
Step 6: Click on the Yellow Arrow next to the CDR table. It turns into a Green Checkmark. Then click on the “Import” button at the bottom.
Step 7: When you see the Import Data dialog box, click OK.

That’s it. Your CDR data is now perfectly imported into Excel complete with header rows. You can sort, search, sub-total or perform whatever analysis you would like.

[faq shortlink: http://www.chipmunktel.com/?p=12259]

Setting up your  softphone on the Chipmunk Tel system is very easy. Just follow these steps:

Step 1: Launch the software. You screen should look like this:

softphone1

Step 2: Go to “Softphone/Account Settings”

softphone2

Step 3: Type in an Account name, ie. your name. Then enter the User ID, Domain and Password sent to you by your Chipmunk Tel Customer Service Rep.

Finally, enter your Display name. This is what people will see on their call display when you call them.

softphone3

 

Step 4: Go to “Softphone/Preferences/Devices and test your sound and mic settings, by pressing the “Test Devices” button.

softphone4

 

That’s it. You are ready to start making and receiving calls.

To set this as your default phone software on your computer, go to “Softphone/Preferences/Application and click on the “Set X-Lite as your default softphone” button.

softphone5

 

[faq shortlink: http://www.chipmunktel.com/?p=12244]

Yes, we sure do. The Chipmunk Tel softphone is a software program for making telephone calls over the Internet using your Mac or PC computer. We use CounterPath’s X-Lite softphone. It is designed to behave like a traditional telephone, with an image of a phone and a display panel with buttons, etc. For best results, we recommend you use a headset connected to the USB port or sound card of your computer.

For the PC version, click here:

For the Mac version, click here:

[faq shortlink: http://www.chipmunktel.com/?p=12241]

Yes, you most certainly can. Chipmunk Tel offers short term phone numbers to use on eBay, Craig’s List, Kijiji or online dating endeavors. We can even get you a temporary number on your cell phone. We don’t judge – we’re chipmunks!

These phone numbers expire in 30 or 60 days and come with their own voice mail so you keep everything separate. Your Chipmunk Tel box can handle up to 4 unique phone numbers, so you can get different phone numbers for specific activities. Fill out the form on the Contact page, or call or email your Chipmunk Tel representative for more information.

Chipmunk Tel uses several servers located in North America and around the world. We are constantly upgrading our hardware and software to deliver the best voice quality to our customers.

Our servers are located in:

  • Amsterdam, Netherlands
  • Atlanta, Georgia
  • Chicago, Illinois
  • Dallas, Texas
  • Denver, Colorado
  • Houston, Texas
  • London, United Kingdom
  • Los Angeles, California
  • Montreal, Quebec
  • New York, New York
  • Paris, France
  • San Jose, California
  • Seattle, Washington
  • Tampa, Florida
  • Toronto, Ontario
  • Vancouver, British Columbia
  • Washington, DC

No. No. And no. There are no contracts with Chipmunk Tel. Never. We hate contracts, and we think you do too. You can cancel anytime and get your account balance fully refunded. If you have any questions about this, please use the form on the Contact page and send us a note. We’ll get back to you and be happy to explain our “no contract” philosophy.

Checking your balance is easy on Chipmunk Tel. Simply login to your account and you will see your balance. If it’s not showing, click on the “My Balance” menu at the top of the page. Account balances are calculated in real time, so you know exactly how much you have. A negative number means there is a surplus (that’s good!); a positive number means there is deficit. You will automatically receive an email when your account balance goes below $10.00.  When that happens, simply go to the Products page and select “Top Me Up” to add money to your account.

 

chipmunk balance

Online Call Details are a list of all the incoming and outgoing calls associated with your account. They are available to view anytime when you login to your account. Call detail records, or CDRs for short, can be searched by any date range using the calendar tool. They show the date, the caller ID, whether it was on incoming or outgoing call, the length of the call and the cost. There is also a summary at the bottom of the report that shows the total number of calls, the total duration and the total cost.

Call detail records are useful if you want to track your calls or you want to charge a call to a 3rd party. Your CDRs will give you all the information you need.

CDR-example

Topping up your account is simple. Click here to go to the Products page, and select the “Top Me Up” Buy Now button. The minimum payment amount is $25. If you want to pay more, just edit the quantity and click Update. Payments are in multiples of $25.

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Chipmunk Tel supports service features via the handset connected to the PHONE port.  The following Star Codes can be used to access the corresponding features.

  • *05  Tell device to periodically redial the last called number until the called party rings or answers
  • *06  Cancel the last repeat dial request
  • *07  Redial
  • *69  Call Return
  • *81  Block Caller ID (Perpetual Mode)
  • *82  Unblock Caller ID (Perpetual Mode)
  • *67  Block Caller ID (One Time)
  • *68  Unblock Caller ID (One Time)
  • *72  Call Forward All (Enter Number + #)
  • *73  Disable Call Forward All
  • *60  Call Forward on Busy (Enter Number + #)
  • *61  Disable Call Forward in Busy
  • *62  Call Forward on No Answer (Enter Number + #)
  • *63  Disable Call Forward No Answer
  • *77  Block Anonymous Calls
  • *87  Unblock Anonymous Calls
  • *56  Enable Call Waiting
  • *57  Disable Call Waiting
  • *78  Do Not Disturb – Turn On
  • *79  Do Not Disturb – Disable
  • *66  Repeat Dial
  • *86  Disable Repeat Dial
  • *74  Speed Dial Set-Up (Enter Speed Dial No. [1-99] then Tel No. + #)
  • *75  Speed Dial Read-Back (Enter SD No.)
  • *76  Clear a Speed Dial

Here are the standard features that come free with Chipmunk Tel.

  • Anonymous Call
  • Block Anonymous Call
  • Call Forward – Unconditional
  • Call Forward on Busy
  • Call Forward on No Answer
  • Call Return
  • Call Transfer
  • Call Waiting
  • Caller ID – Name & Number
  • Do Not Disturb
  • Hook Flash Event Signaling
  • Manage up to 4 separate telephone numbers
  • Message Waiting Indication – Visual and Tone Based
  • Music on Hold
  • Online Call Details and Account Status
  • Repeat Dialing
  • Store up to 99 Speed Dials
  • Three Way Conference Calling with Local Mixing
  • Voice Mail
  • Voice Mail to Email

Chipmunk Tel uses the name you registered when you set up your account for your Caller ID. For example, if you registered the name “John Smith,” callers will see “John Smith” when you phone them. Chipmunk Tel also offers Custom Caller ID. This is useful if you use Chipmunk Tel for your home office and you want your company name to appear as your Caller ID.  If you would like to change your caller ID, contact your Chipmunk Tel representative. A tiny fee may apply.

Chipmunk Tel has been tested to work with some home security systems. For example Chipmunk Tel works with “The Monitoring Center (TMC).” But it may not be compatible with your home security systems. In such cases you may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with Chipmunk Tel.

Chipmunk Tel recommends using Cellular Network alarm monitoring. This sends out the alarm via a cell phone signal. This is an option offered by all alarm monitoring companies. It is more secure since your system is still connected to the alarm company even if your power goes out or your phone lines are cut. Even the best burglar would have a hard time taking out the entire cell network. Contact your alarm monitoring company for more information on the Cellular Network monitoring options available.

If you are using Cellular Network monitoring for your home security system, there are no compatibility issues. Chipmunk Tel is the perfect solution for your home phone.

You can access your voicemail with any phone connected To Chipmunk Tel using the code
*97# (star-97-pound).

If for any reason you do not have access to the Chimpunk Tel network, you can check your Voicemail by just dialing your phone number from any phone. Once the Voicemail system answers your call, press the Star key (*). You will be prompted for the Mailbox ID (or hear the mailbox automatically selected, depending on the server you are using) and Password, once logged in to your Voicemail, press 0 (zero) for options.

Click here to download a PDF for the full instructions on how to set up your Chipmunk Tel voice mail

Chipmunk Tel works with any touch-tone phone, corded, cordless or multi-line phone. When you make a call, you’ll hear a dial tone and dial just as you always have. Call any phone number anywhere anytime. When you receive a call, your phone will ring the same as it always has.

Do Not Disturb (DND) allows you to set the phone to immediately forward calls made to your Chipmunk number to your voicemail account.  To turn on DND, from your Chipmunk Tel phone, dial *78. To turn off DND dial *79.

Caller ID Block allows you to mask your name and number information from appearing on the phone you are calling.  To use Caller ID Block for one call only, dial *67 and then the destination number.  To enable Caller ID Block on a permanent basis, dial *81 from your Chipmunk Tel phone.  All calls will use the Caller ID Block feature until you cancel the Caller ID Block.  To cancel the Caller ID Block, dial *82.

We want to make sure that you are aware of important differences in the way 911 service operates with a VoIP phone when compared with traditional telephone service. Here’s what you need to keep in mind:

Unless you have activated this service, you will not be able to dial 911 from your Chipmunk Tel phone (account). If you wish to activate this service, contact your Chipmunk Tel representative.

When an emergency (911) call is placed over our Chipmunk Tel network, the physical address you will enter at the time of e911 registration for a specific phone number will be passed along to your local Public Safety Answering Point (PSAP) providing the dispatcher with the exact location help is required. Use of our e911 Service costs a setup fee of $10.00 on activation and a regulatory recovery fee of $2.99 per phone number activated per month. You are not required to enable this feature. However, you will not be able to dial 911 from your Chipmunk Tel account unless you have activated this service. 

Differences between traditional 911 service and VoIP phone 911.
With traditional phone services, your 911 call is sent directly to the nearest emergency response centre. With VoIP phone service, your 911 call is forwarded to a third-party service provider that will automatically or manually route your call to the emergency response centre.

Canadian 911 VoIP phone service.
All Canadian calls to the National 911 call center are answered by a dispatcher who will access the 911 service provider´s database to pull the location as well as verbally ask the caller for their location before transferring the call to the caller´s Public Safety Answering Point (PSAP) verbally giving the PSAP the location and then connecting the caller.

Remember to verify your location.
Because you can move your VoIP phone between locations and because, for technical reasons, the emergency operator may not have your name, location or contact information available, you must immediately inform the emergency operator of your location and contact particulars any time you call 911. Do not risk sending police or ambulance services to the wrong location.

Be prepared during any service interruption.
VoIP phone service depends not only on your continued subscription (and payment) for the service, but also on Internet connectivity and power to function. In the event of power, network, Chipmunk Tel service outages, or Internet outages (including congestion), or if your service is disconnected or suspended due to non-payment, you may experience a failure, disruption or delay in your 911 service. We recommend that you keep an alternative phone service (such as a cellular telephone) handy to increase the reliability of your access to emergency services during any service interruption.

Do not disconnect.
Until you are told to do so by an emergency dispatcher, do not disconnect your 911 call. If you are inadvertently disconnected, call back immediately.

Keep your service address up to date.
Chipmunk Tel will attempt to provide the emergency operator with your service address, so please ensure that your information on file with us is always accurate and updated. If you do not do this (for example, if you are unable to speak during a 911 call), the emergency operator may assume that you are calling from the last registered address.

Music on hold is typically found on expensive business phone systems. On Chipmunk Tel it’s free. When an active call is placed on hold, the caller will hear music while they wait on line. To put a call on hold, press the “flash” button on your phone or depress and release the switch hook on the telephone. By default the music Chipmunk Tel uses is Easy Listening. If you prefer another type of music, the following options are available:

  • No Music, Intermittent Bleep: Silent, but with a subtle intermittent bleep sound to let your callers know that they are still on the line while they hold.
  • Away in the Tropics: These tracks deliver sounds of ukulele, steel drums, and steel guitars.
  • Coffee and Sunrise: Uplifting without being perky, and positive without being too smiley.
  • Coffee Shop Acoustic: Soothing, acoustic guitar tracks makes for a relaxed feel and sets a great atmosphere.
  • Easy Listening: Smooth, casual tunes. The Chipmunk Tel default.
  • Guitar Alchemy: Clever harmonics and progressive chord sequences to create a joyful and warming musical experience.
  • Happy Endings: Uplifting, commercial style. Guitar, drums, ukulele, harmonica and bells.
  • Light and Casual: Soothing and peaceful songs with a light, positive feeling.
  • Orchestral Moods: Emotional and dramatic tales spun by violins, pianos and full orchestras.
  • Piano Mix: Smooth Piano
  • Rock Me Easy: Feel-good music to create a relaxing atmosphere.
  • Spa Sounds: Soft, slow and serene instrumentals.

Contact your Chipmunk Tel representative to change your preferences to any of the above. A tiny fee may apply.

You can listen to the Music on Hold selections anytime on your Chipmunk Tel phone. Lift your handset and when you hear the dial tone, dial the following numbers for a preview (***, the 2 digits, followed by the #):

*** 89#: Away in the Tropics
*** 90#: Coffee and Sunrise
*** 91#: Coffee Shop Acoustic
*** 92#: Easy Listening
*** 93#: Guitar Alchemy
*** 94#: Happy Endings
*** 95#: Light and Casual
*** 96#: Orchestral Moods
*** 97#: Piano Mix
*** 98#: Rock Me Easy
*** 99#: Spa Sounds

Try it on your speakerphone for some relaxing background music. Enjoy!

 

Call Forwarding allows you to send incoming calls to another number of your choosing.  Calls can be forwarded to another land line or cell number.  The following types of call forwarding are possible with the Chipmunk Tel. Note: all Call Forwarding options must be set up on the phone connected to Chipmunk Tel. Call Forwarding options can’t be enabled or disabled remotely.

Call Forward ALL:  When you use Call Forward ALL, all calls are immediately forwarded to the number you indicate when you turn on the feature. To enable Call Forward ALL, from your Chipmunk Tel phone, dial *72. You will be prompted to enter the number to which the calls will be forwarded. Dial the number plus the # key and a confirmation tone will be heard.

To disable Call Forward ALL, dial *73.  A confirmation tone will be heard.

 

Call Forward on Busy: When you use Call Forward on Busy, all calls are forwarded to the number you indicate only when you are already engaged in a call with. To enable Call Forward on Busy, from your Chipmunk Tel phone, dial *60. You will be prompted to enter the number to which the calls will be forwarded.  Dial the number plus the # key and a confirmation tone will be heard.

To disable Call Forward on Busy, dial *61. A confirmation tone will be heard

 

Call forward on No Answer:  When you use Call Forward on No Answer, all calls are forwarded to the number you indicate only when you do not answer the call with your phone. To enable Call Forward on No Answer, from your Chipmunk Tel phone, dial *62. You will be prompted to enter the number to which the calls will be forwarded.  Dial the number plus the # key and a confirmation tone will be heard.

To disable Call Forward on No Answer, dial *63.  A confirmation tone will be heard.

Automatic Call Back, also called Call Return can be used to call back the last caller who called you without actually dialing their number. To use Automatic Call Back, dial *69.  Chipmunk Tel will then use the previous callers Caller ID information to make the call. If no Caller ID information is available, the Call Back won’t make the call.