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By Chipmunk Tel|2014-11-19T15:56:43-05:00November 19th, 2014|Comments Off on Home

VoIP.ms Now Interoperable with QueSee July 10, 2025
We’ve completed interoperability testing with QueSee, an AI-powered call center dashboard—now fully compatible with VoIP.ms services. With this integration, QueSee connects to your VoIP.ms account using our API to access call recordings and generate insights using AI. This partnership is designed to help you: Analyze conversations for trends and customer sentiment Monitor team performance Improve […]
AI Transcription Just Got Smarter July 8, 2025
We’ve launched major improvements to our AI-powered Call Transcription service! New features include: Auto language detection (English, French, Spanish) Smarter PII redaction across supported languages Transcription summaries with highlights and action items Sentiment analysis for better call insights Note: A small fee will be charged for Transcription Summary ($0.005 per minute) and Transcription Sentiment ($0.004 per […]
Reseller Announcement: Launch of Custom DNO Registry Tool June 30, 2025
VoIP.ms now offers resellers a Custom Do Not Originate (DNO) Registry, a complimentary tool that enables resellers to block Caller ID numbers that should never be used for outbound calls. This new feature helps resellers enhance call security, reduce spoofing incidents, and stay aligned with best practices promoted by the FCC, as outlined in the […]