How Do I Import My CDR Data to Excel?

By |January 2nd, 2017|

Importing your CDR to Excel can be useful if you want to do additional analysis such as sorting or sub-totaling a group of calls. Here is a very simple method to do this.

Step 1: Open an untitled worksheet in Excel
Step 2: Go to “Data/Get External Data/From Web (PC verion)
Step 3: This will open a mini […]

Does Chipmunk Tel have a Softphone?

By |December 27th, 2016|

Yes, we sure do. The Chipmunk Tel softphone is an app for making telephone calls over the Internet using your mobile phone, Mac or PC computer. We use the Zopier softphone. It is designed to behave like a traditional telephone, with an image of a phone and a display panel with buttons, etc. For best results when using on […]

Can I get a temporary phone number?

By |December 19th, 2015|

Yes, you most certainly can. Chipmunk Tel offers short term phone numbers to use on eBay, Craig’s List, Kijiji or online dating endeavors. We can even get you a temporary number on your cell phone. We don’t judge – we’re chipmunks!

These phone numbers expire in 30 or 60 days and come with their own voice […]

Where are Chipmunk Tel’s servers located?

By |December 19th, 2015|

Chipmunk Tel uses several servers located in North America and around the world. We are constantly upgrading our hardware and software to deliver the best voice quality to our customers.

Our servers are located in:

Amsterdam, Netherlands
Atlanta, Georgia
Chicago, Illinois
Dallas, Texas
Denver, Colorado
Houston, Texas
London, United Kingdom
Los Angeles, California
Montreal, Quebec
New York, New York
Paris, France
San Jose, California
Seattle, Washington
Tampa, Florida
Toronto, Ontario
Vancouver, British […]

Do I have to sign a contract with Chipmunk Tel?

By |November 20th, 2015|

No. No. And no. There are no contracts with Chipmunk Tel. Never. We hate contracts, and we think you do too. You can cancel anytime and get your account balance fully refunded. If you have any questions about this, please use the form on the Contact page and send us a note. We’ll get back […]

What are Online Call Details?

By |November 17th, 2015|

Online Call Details are a list of all the incoming and outgoing calls associated with your account. They are available to view anytime when you login to your account. Call detail records, or CDRs for short, can be searched by any date range using the calendar tool. They show the date, the caller ID, whether […]

What are the Star (*) Codes Features for Chipmunk Tel?

By |August 22nd, 2015|

Chipmunk Tel supports service features via the handset connected to the PHONE port.  The following Star Codes can be used to access the corresponding features.

*05  Tell device to periodically redial the last called number until the called party rings or answers
*06  Cancel the last repeat dial request
*07  Redial
*69  Call Return
*81  Block Caller ID (Perpetual Mode)
*82  […]

What are the Chipmunk Tel Features?

By |August 22nd, 2015|

Here are the standard features that come free with Chipmunk Tel.

Anonymous Call
Block Anonymous Call
Call Forward – Unconditional
Call Forward on Busy
Call Forward on No Answer
Call Return
Call Transfer
Call Waiting
Caller ID – Name & Number
Do Not Disturb
Hook Flash Event Signaling
Manage up to 4 separate telephone numbers
Message Waiting Indication – Visual and Tone Based
Music on Hold
Online Call Details and Account Status
Repeat […]

What is Custom Caller ID and how does it work?

By |August 18th, 2015|

Chipmunk Tel uses the name you registered when you set up your account for your Caller ID. For example, if you registered the name “John Smith,” callers will see “John Smith” when you phone them. Chipmunk Tel also offers Custom Caller ID. This is useful if you use Chipmunk Tel for your home office and […]

How does Do Not Disturb (DND) work?

By |November 27th, 2012|

Do Not Disturb (DND) allows you to set the phone to immediately forward calls made to your Chipmunk number to your voicemail account.  To turn on DND, from your Chipmunk Tel phone, dial *78. To turn off DND dial *79.