How Do I Import My CDR Data to Excel?

By |January 2nd, 2017|

Importing your CDR to Excel can be useful if you want to do additional analysis such as sorting or sub-totaling a group of calls. Here is a very simple method to do this.

Step 1: Open an untitled worksheet in Excel
Step 2: Go to “Data/Get External Data/From Web (PC verion)
Step 3: This will open a mini […]

How Do I Configure my SoftPhone

By |December 27th, 2016|

Setting up your  softphone on the Chipmunk Tel system is very easy. Just follow these steps:

Step 1: Launch the software. You screen should look like this:

Step 2: Go to “Softphone/Account Settings”

Step 3: Type in an Account name, ie. your name. Then enter the User ID, Domain and Password sent to you by your Chipmunk Tel […]

Does Chipmunk Tel have a Softphone?

By |December 27th, 2016|

Yes, we sure do. The Chipmunk Tel softphone is an app for making telephone calls over the Internet using your mobile phone, Mac or PC computer. We use the Zopier softphone. It is designed to behave like a traditional telephone, with an image of a phone and a display panel with buttons, etc. For best results when using on […]

Where are Chipmunk Tel’s servers located?

By |December 19th, 2015|

Chipmunk Tel uses several servers located in North America and around the world. We are constantly upgrading our hardware and software to deliver the best voice quality to our customers.

Our servers are located in:

Amsterdam, Netherlands
Atlanta, Georgia
Chicago, Illinois
Dallas, Texas
Denver, Colorado
Houston, Texas
London, United Kingdom
Los Angeles, California
Montreal, Quebec
New York, New York
Paris, France
San Jose, California
Seattle, Washington
Tampa, Florida
Toronto, Ontario
Vancouver, British […]

What are Online Call Details?

By |November 17th, 2015|

Online Call Details are a list of all the incoming and outgoing calls associated with your account. They are available to view anytime when you login to your account. Call detail records, or CDRs for short, can be searched by any date range using the calendar tool. They show the date, the caller ID, whether […]

What are the Star (*) Codes Features for Chipmunk Tel?

By |August 22nd, 2015|

Chipmunk Tel supports service features via the handset connected to the PHONE port.  The following Star Codes can be used to access the corresponding features.

*05  Tell device to periodically redial the last called number until the called party rings or answers
*06  Cancel the last repeat dial request
*07  Redial
*69  Call Return
*81  Block Caller ID (Perpetual Mode)
*82  […]

What kind of phones work with Chipmunk Tel?

By |August 7th, 2015|

Chipmunk Tel works with any touch-tone phone, corded, cordless or multi-line phone. When you make a call, you’ll hear a dial tone and dial just as you always have. Call any phone number anywhere anytime. When you receive a call, your phone will ring the same as it always has.